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call-queueing system

См. также в других словарях:

  • Queueing theory — is the mathematical study of waiting lines (or s ). The theory enables mathematical analysis of several related processes, including arriving at the (back of the) queue, waiting in the queue (essentially a storage process), and being served by… …   Wikipedia

  • Call centre — A very large collections call centre in Lakeland, Florida. A call centre or call center is a centralised office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to… …   Wikipedia

  • система с накоплением вызовов — система организации очереди вызовов — [Л.Г.Суменко. Англо русский словарь по информационным технологиям. М.: ГП ЦНИИС, 2003.] Тематики информационные технологии в целом Синонимы система организации очереди вызовов EN call queueing system …   Справочник технического переводчика

  • Intelligent network — The Intelligent Network, typically stated as its acronym IN, is a network architecture intended both for fixed as well as mobile telecom networks. It allows operators to differentiate themselves by providing value added services in addition to… …   Wikipedia

  • Skills based routing — (SBR), or Skills based call routing, is a call assignment strategy used in call centres to assign incoming calls to the most suitable agent, rather than simply choosing the next available agent. It is an enhancement to the Automatic Call… …   Wikipedia

  • Erlang unit — The erlang (symbol E [ [http://www.unc.edu/ rowlett/units/dictE.html How Many? A Dictionary of Units of Measurement] ] ) as a dimensionless unit is used in telephony as a statistical measure of the volume of telecommunications traffic. It is… …   Wikipedia

  • Teletraffic engineering — is the application of traffic engineering theory to telecommunications. Teletraffic engineers use their basic knowledge of statistics including Queueing theory, the nature of traffic, their practical models, their measurements and simulations to… …   Wikipedia

  • Interactive voice response — IVR redirects here. For other uses, see IVR (disambiguation). Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF keypad inputs. In telecommunications, IVR allows… …   Wikipedia

  • Event loop — In computer science, the event loop, message dispatcher, message loop, message pump, or run loop is a programming construct that waits for and dispatches events or messages in a program. It works by polling some internal or external event… …   Wikipedia

  • Message queuing service — A message queueing service is a message oriented middleware or MOM deployed in a compute cloud using software as a service model. Service subscribers access queues and or topics to exchange data using point to point or publish and subscribe… …   Wikipedia

  • Queue area — Queue areas are places in which people in line (first come, first served) wait for goods or services. Examples include the DMV, checking out groceries or other goods that have been collected in a self service shop, in a shop without self service …   Wikipedia

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